Pickup, shipping & returns

How you get it

Everything ships by USPS. Some of the codes we hand out — to colleagues, at markets, or for a promotion — do more than take money off: entered in the cart, a code can make shipping free at any total or unlock pickup in person instead. The cart tells you exactly what your code does the moment you apply it.

Pickup — with a code that unlocks it

Enter the code in the cart and a pickup option appears. There's no charge and no postage, and you won't be asked for a shipping address. We'll email you to arrange the hand-off — usually the next working day.

Shipping — $5, free over $35

We post to addresses within the United States, including PO boxes and APO/FPO addresses, via USPS. We don't ship internationally right now.

What it costs

The free-shipping threshold is measured on your subtotal before tax. The Bearded Bundle, or any two products, clears it. Orders with a free-shipping code never carry a postage charge, whatever the total.

Sales tax

We're an Ohio business, so Ohio sales tax of 8% is added at checkout, on top of the prices shown on the site. It appears as its own line on your receipt. The prices you see on product cards are pre-tax.

How long it takes

Pickup: we'll email you within one business day to sort out when and where.

Shipped orders: everything is blended and bottled by hand in small batches, then packed the same way. Orders usually go out within 1–2 business days. Once it's with USPS, delivery within the US typically takes another 2–5 business days.

Those are typical windows, not guarantees — USPS transit times are outside our control, and they stretch around holidays. If your order seems stuck, email us and we'll look into it.

Tracking

You'll get an order confirmation by email as soon as you check out. If you chose shipping, tracking details follow in a second email once it's posted. If you didn't get either, check your spam folder first, then email us — it's usually a typo in the address.

Returns

We want you to love what you ordered. If something isn't right, message us within 30 days of delivery and we'll make it right — exchange, store credit, or refund.

Because these products go on skin, we can't resell opened items, so we can't accept returns of opened bottles for resale. But if you're unhappy for any reason, message us first — we'll work it out. No runaround.

How to start a return

Email theorybeautyllc@gmail.com with your order number and what went wrong. You don't need a form or an account. We'll reply within one business day with what to do next.

Damaged or wrong items

If your order arrives damaged, leaking, or simply isn't what you ordered, email us within 7 days and include a photo. We'll replace it or refund it — your choice — and we'll cover the shipping. You won't be asked to send the damaged item back.

Refunds

Approved refunds go back to the original payment method through Square, our payment processor. Once we issue it, your bank typically posts it within 5–10 business days. Original shipping charges are refunded when the fault was ours — a damaged, wrong, or missing item.

Canceling or changing an order

Email us as soon as you can. If it hasn't shipped yet, we'll cancel or change it. If it's already gone out, treat it as a return once it arrives.

A note on shelf life

Our products are best used within 6 months of opening. Small batches mean what reaches you is fresh rather than warehoused — but it also means we'd rather you order what you'll use than stock up far ahead.

Questions

Email theorybeautyllc@gmail.com or use the contact form. We read every message and respond within one business day.